I’ve recently written about the importance of good customer service and the benefits it can have for local businesses, and via Thanetonline this article in the Times has been brought to my attention which features local fishmonger Eddie Gilbert’s.

Click to view the article

The article details ways in which local businesses have managed to increase their sales by concentrating on the local area and by delivering good service and integrating themselves into a local community they have won out over much larger competitors. The article also mentions the Shop Local scheme that the council is running, which shows that even Thanet District Council can benefit from promoting local through local initiatives rather than just irresponsibly throwing money at problems.

Eddie Gilbert’s will be the next business in the ‘Promote Local’ feature, following on from Tara Plumbing.