Comments on: The cost of poor customer service http://ademdjemil.co.uk/blog/2009/11/the-cost-of-poor-customer-service Niche Sites, AdSense, Affiliates, SEO, etc Tue, 07 Feb 2012 11:36:37 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Belle http://ademdjemil.co.uk/blog/2009/11/the-cost-of-poor-customer-service#comment-4395 Belle Fri, 27 Nov 2009 21:22:30 +0000 http://ademdjemil.co.uk/blog/?p=1974#comment-4395 The stories I could tell about sales training - I was lucky to be given good instruction and then take on the role. I have friends with small businesses and they complain about their customers ! Some easy rules, acknowledge someone entering your store within 10 seconds, a smile and hello, if it someone you know, try to remember the name 'Hello Mrs Jones, won't keep you long' Also gives a shove to the awkward twit you are presnetly dealing with. Otherwise beneath the perfectly perfected genuine smile, sing to yourself 'You are so welcome to come and abuse me, will my ticketting be correct or your fat wrist fit my watches, you mean old ******* ****** **** ****** *******' When in reality you will say 'Mrs Jones, how lovely to see you, did you see the new window display ? I have the perfect exclusive item you will adore, as soon as I saw it I thought of you!' Yeah, gawdy, tasteless and (rubbing hands together, ridiculously) expensive !!! Kerching. Customers, who needs them ? The stories I could tell about sales training – I was lucky to be given good instruction and then take on the role.

I have friends with small businesses and they complain about their customers !

Some easy rules, acknowledge someone entering your store within 10 seconds, a smile and hello, if it someone you know, try to remember the name ‘Hello Mrs Jones, won’t keep you long’ Also gives a shove to the awkward twit you are presnetly dealing with.

Otherwise beneath the perfectly perfected genuine smile, sing to yourself ‘You are so welcome to come and abuse me, will my ticketting be correct or your fat wrist fit my watches, you mean old ******* ****** **** ****** *******’

When in reality you will say ‘Mrs Jones, how lovely to see you, did you see the new window display ? I have the perfect exclusive item you will adore, as soon as I saw it I thought of you!’

Yeah, gawdy, tasteless and (rubbing hands together, ridiculously) expensive !!! Kerching.

Customers, who needs them ?

]]> By: Adem http://ademdjemil.co.uk/blog/2009/11/the-cost-of-poor-customer-service#comment-4392 Adem Fri, 27 Nov 2009 14:56:31 +0000 http://ademdjemil.co.uk/blog/?p=1974#comment-4392 Customer service training should be in place whether you are a small independant or a large chain. I suppose smaller shops will argue that they can't afford the training, or to pay for a member of staff to have leave to go training, but as the sums show, this small investment will reap rewards. Speculate to accumulate and all that..... Of course there are people who are just naturally helpful and you are lucky if you get them serving you. Customer service training should be in place whether you are a small independant or a large chain. I suppose smaller shops will argue that they can’t afford the training, or to pay for a member of staff to have leave to go training, but as the sums show, this small investment will reap rewards.

Speculate to accumulate and all that…..

Of course there are people who are just naturally helpful and you are lucky if you get them serving you.

]]> By: Richard Eastcliff http://ademdjemil.co.uk/blog/2009/11/the-cost-of-poor-customer-service#comment-4391 Richard Eastcliff Thu, 26 Nov 2009 23:47:37 +0000 http://ademdjemil.co.uk/blog/?p=1974#comment-4391 I generally find the bigger high street chains give better customer service here in Thanet, probably because everyone who works in them has been on a customer service course. It's a shame, as you'd ordinarily expect the small shops and cafes to be bending over themselves for your business. Maybe the people working in them aren't the owners, merely the exploited. That said, the old boot in Boots leaves a lot to be desired. I generally find the bigger high street chains give better customer service here in Thanet, probably because everyone who works in them has been on a customer service course. It’s a shame, as you’d ordinarily expect the small shops and cafes to be bending over themselves for your business. Maybe the people working in them aren’t the owners, merely the exploited.

That said, the old boot in Boots leaves a lot to be desired.

]]> By: Zhu http://ademdjemil.co.uk/blog/2009/11/the-cost-of-poor-customer-service#comment-4387 Zhu Wed, 25 Nov 2009 03:08:45 +0000 http://ademdjemil.co.uk/blog/?p=1974#comment-4387 I feel the same. I always promote the places I love (don't we all!) and I can't believe how bad is the customer service in some, regardless of the type of business. For example, we have a "traditional French bakery" in Ottawa, the only one. It has a great location. Yet, the staff is very rude (and before you ask: no they are NOT French but Canadian! :lol:) and they seem to think customers are just a minor nuisance in their day. Conclusion, only tourists go there, no local! I feel the same. I always promote the places I love (don’t we all!) and I can’t believe how bad is the customer service in some, regardless of the type of business.

For example, we have a “traditional French bakery” in Ottawa, the only one. It has a great location. Yet, the staff is very rude (and before you ask: no they are NOT French but Canadian! :lol: ) and they seem to think customers are just a minor nuisance in their day. Conclusion, only tourists go there, no local!

]]> By: Dozie http://ademdjemil.co.uk/blog/2009/11/the-cost-of-poor-customer-service#comment-4385 Dozie Tue, 24 Nov 2009 21:05:15 +0000 http://ademdjemil.co.uk/blog/?p=1974#comment-4385 Perfick ! Perfick !

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