I’ve recently written about the importance of good customer service and the benefits it can have for local businesses, and via Thanetonline this article in the Times has been brought to my attention which features local fishmonger Eddie Gilbert’s. The article details ways in which local businesses have managed to increase their sales by concentrating [...]

You may remember that in the summer I told you about my visit to ‘Yoshi’ a sushi restaurant in Canterbury, well this evening I had sushi again but this time it was from the Tesco Extra supermarket. You’ve probably seen the sushi in the chiller cabinets with the sandwiches, and generally they’re not usually worth [...]