I am currently completing my ILM Level 3 award in First Line Management and recently had to write an assignment on ‘Managing Customer Service’ and it is clear that this is one of the most important areas of running a business or organisation but one area that is often neglected Customer service is an important [...]

After getting to bed at 5am on Friday and 3:30am on Saturday, I didn’t have the inclination to go to Margate’s Big Weekend, and so that’s missed for another year, but I do have something to point you in the direction of for next weekend. Next Sunday 28th June will see the Broadstairs heat (pun [...]