Following on from Jane Wenham-Jones’ article about poor companany PR I thought it might be worth pointing you in the direction of “Twitter, shower gel and the art of terrible PR” where Duncan Bannatyne, Dragon’s Den star and owner of a chain of gyms shows us how not to conduct good PR when confronted by [...]

I’ve recently written about the importance of good customer service and the benefits it can have for local businesses, and via Thanetonline this article in the Times has been brought to my attention which features local fishmonger Eddie Gilbert’s. The article details ways in which local businesses have managed to increase their sales by concentrating [...]

I am currently completing my ILM Level 3 award in First Line Management and recently had to write an assignment on ‘Managing Customer Service’ and it is clear that this is one of the most important areas of running a business or organisation but one area that is often neglected Customer service is an important [...]