I am currently completing my ILM Level 3 award in First Line Management and recently had to write an assignment on ‘Managing Customer Service’ and it is clear that this is one of the most important areas of running a business or organisation but one area that is often neglected Customer service is an important [...]

From the look of these photos sent in by one of my readers (taken at 1:20pm today) it does look like there are some things going on down at the port of Ramsgate to suggest that it is getting ready for Euroferries to start their service. New check-in/security cabins  have been delivered and there is [...]

Although money is tight, I still deserve to have fun and have some kind of holiday and so I’ve bought my ticket for Lounge on the Farm, the local music festival held in Canterbury. They are currently offering ‘Earlybird Tickets’ for only £65 each (instead of £95) which is a great deal considering the amount [...]