So yesterday was my birthday and after being on a course all day I went to my Mum’s for dinner and then went to the pub in the evening for what was going to be a couple of beers. Let’s just say I had more than a couple and ended up going to bed at [...]

I am currently completing my ILM Level 3 award in First Line Management and recently had to write an assignment on ‘Managing Customer Service’ and it is clear that this is one of the most important areas of running a business or organisation but one area that is often neglected Customer service is an important [...]

Way back in March I blogged about the possibility of a Thanet Loyalty Card and how such a thing could help local businesses, and reading in today’s Thanet Gazette it looks as though Thanet Council have pulled their fingers out and are looking at ways of helping local sole traders. Shop Local is a new [...]