Tara Plumbing are a local company based in Ramsgate who I would recommend to those who need plumbing, central heating work, etc done. This is the first of my Promote Local posts following on from my post where I decided that I should promote those local businesses who provide good customer service and who warrant the extra promotion and publicity. I won?t be giving ?stars? or marks out of ten for these posts but would rather just focus on my experience and then you can decide what you want to do.
When I bought my new house earlier this year I needed to get central heating installed, something which is a big outlay and not an everyday purchase, and so I had to look for a company to fit a boiler, pipework, and radiators. There are many many plumbers and central heating installers out there and it can be a bit of a minefield with very little information around except for a name and a phone number, so I went to the internet and did some research.
I opted for local businesses based around Thanet and only those who had email addresses and websites and then I emailed them all with my requirements and asked them for a rough estimate. In the end I opted for Tara Plumbing for several reasons:
- Prompt email response
- Web presence (Business website & Mrs Tara Plumbing blog)
- Variety of contact methods (Post, local landline, email, freephone, fax)
- Friendly and sociable correspondance
- Brand awareness via local advertising
They came to my house, looked around and then gave me a written quote which was very detailed and outlined all that was included. I was booked in for a few weeks later and when the time came it only took them two days to install a complete central heating system including boiler, pipework, and radiators. They were very prompt, very clean, and very trustworthy (I left them my keys whilst I was at work and they are of course Gas Safe registered). Another bonus was that they were able to accept bank transfers so that I didn?t need to write a cheque, and was able to pay via my online banking. Nice and Easy.
When it came to getting a new gas connection for my gas hob I had no hesitation in calling Tara to do the job, and when my mum needed a new boiler and radiators for her house I recommended Tara who yet again did a good job.
I think the point is that if you do a job well, communicate well, and provide a good customer service then your business can benefit greatly.
Company: Tara Plumbing
Phone: 01843 60 71 92 / 0800 16 95 32 0